Airport IT Specialist II

Part-time,Full-time - Mid Level

Santa Rosa, CA

Utilities

About the position

Sonoma Public Infrastructure seeks an experienced and customer-focused IT professional to join our team as an Airport IT Specialist II. In this role, you will play a crucial part in maintaining and troubleshooting technical systems, hardware, software, and devices, while providing technical assistance and support to department staff. The starting salary for this position is up to $56.32 per hour ($117,546 annually), along with a competitive total compensation package. You will report to the Department Information Systems Coordinator and will also take direction from the Airport Manager and Airport Assistant Manager. As the lead administrator for the Sonoma County Airport's terminal building LAN, your responsibilities will include configuration, troubleshooting, maintenance, and upgrades of the network. You will coordinate the repair, relocation, addition, installation, activation, deactivation, and removal of technical devices. It will be your responsibility to determine when and how to appropriately escalate requests and issues to management, vendors, and contractors. Additionally, you will provide brief user training and education on systems, software, and hardware, as well as prepare and deliver formalized training on various applications and services to all levels of department staff. You will also offer technical assistance and oversight to department staff managing the department/division's website, SharePoint, Microsoft Teams, and Intranet sites. Daily support will be provided via phone and email to staff with varying levels of technical knowledge and skills. Troubleshooting of computer hardware and peripherals will be required, both physically and remotely via telephone and remote-control software. Furthermore, you will provide backup and cover for other team members, acting as the primary phone and email technician, and managing tasks such as account management, security group management, and email distribution list management. This position works standard business hours (Monday through Friday, 8 am until 5 pm), but flexibility will be required for network hardware upgrades and maintenance that cannot be performed during Airport terminal operational hours. Maintaining smooth Airport operations may necessitate callouts that require call-back or overtime with little to no notice.

Responsibilities

• Serve as the lead administrator for the Sonoma County Airport's terminal building LAN, including configuration, troubleshooting, maintenance, and upgrades.
• Coordinate the repair, relocation, addition, installation, activation, deactivation, and removal of technical devices.
• Determine when and how to appropriately escalate requests and issues to management, vendors, and contractors.
• Provide brief user training and education on systems, software, and hardware, as well as prepare and deliver formalized training on various applications and services to all levels of department staff.
• Offer technical assistance and oversight to department staff managing the department/division's website, SharePoint, Microsoft Teams, and Intranet sites.
• Provide daily phone and email support to staff with varying levels of technical knowledge and skills.
• Troubleshoot computer hardware and peripherals, both physically and remotely via telephone and remote-control software.
• Provide backup and covering leaves for other team members, including acting as the primary phone and email technician, and tasks like account management, security group management, and email distribution list management.

Requirements

• Two years of experience providing both hands-on and remote support for hardware, software, desktops, laptops, and peripherals in a non-scripted environment.
• Extensive experience in administering and supporting network hardware (Fortinet and Cisco preferred) and mobile devices in an enterprise setting, ensuring the proper functioning of network firewalls, switches, wireless access points, and VLANs.
• Strong problem-solving and analytical skills for troubleshooting a variety of technical issues.
• Ability to provide clear and concise technical support and training to users with varying levels of technical expertise.
• Competence in coordinating with IT staff and other departments to ensure seamless technical support and operations.
• Intermediate working knowledge to support, install, and troubleshoot standard Microsoft Office applications, Adobe Suite, and standard Microsoft Windows-based software functions and processes.
• Strong communication and public speaking skills.

Nice-to-haves

• One or more network vendor-specific certifications is preferred (CompTIA Network+, CompTIA Security+, Cisco, or Fortinet).

Benefits

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment.
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range.
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year.
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options.
• Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities.
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits.
• Retirement - A pension fully integrated with Social Security.
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment.
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education.