Airport Passenger Services Agent Part-Time $17 Per Hour SRQ

Worldwide Flight Services-posted about 1 year ago

$35,360 - $35,360/Yr

Part-time • Entry Level

Sarasota, FL

1-10 employees

Support Activities for Transportation

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As an Airport Passenger Services Agent, you will play a crucial role in providing exceptional customer service related to airport and passenger operations. Your responsibilities will include assisting passengers with reservations, ticketing, baggage handling, and ensuring compliance with security protocols, all while contributing to the overall efficiency of airport operations.

Make reservations, issue tickets and itineraries, and compute fares for passengers.
Handle baggage check-in, collect excess baggage charges, and provide general travel information.
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
Determine flight close-out times and complete necessary flight documentation for accuracy.
Handle post-departure procedures, including invalidating tickets and finalizing reports.
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to keep up with recurrent training in a timely manner
Ability to read, write, and speak the English language

Previous experience in an airport, airline, or logistics environment
Knowledge of ticketing, reservations, and fare calculation systems
Experience handling lost and found procedures or baggage claims
Strong organizational skills and attention to detail
Familiarity with airport regulations and procedures
Knowledge of international shipping and airfreight documentation
Proficiency in a second language for assisting international travelers
Strong conflict resolution and problem-solving abilities

Access to pay through DailyPay app
On the spot awards through the Awardco Platform including gift cards
Multiple options for medical care for full and part-time employees
Travel Discounts, Pet insurance, Discount Shopping & More
Wellness Programs offered to all employees
401k program offered with company match
Opportunity for Internal Mobility and transfers available

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Airport Passenger Services Agent Part-Time $17 Per Hour SRQ

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