Brinks Home-posted about 1 year ago
Full-time • Entry Level
Memphis, TN

The Alarm Service Technician at Brinks Home plays a crucial role in ensuring customer satisfaction through the installation, servicing, and inspection of low-voltage electronic security equipment. This hands-on position requires strong technical skills and a commitment to customer service, embodying the company's core values of Service, Accountability, Customer Focus, Growth, and Integrity.

  • Install, service, and inspect low-voltage electronic security equipment at customer sites.
  • Troubleshoot technical problems with alarm systems.
  • Replace system components such as panels and peripheral devices as assigned.
  • Drive to customer homes to perform service tasks.
  • Lift, carry, push, and pull equipment (up to 30 pounds) as needed.
  • Diagnose causes of problems or failures in systems for repair purposes.
  • Educate and train customers on system operations and provide demonstrations.
  • Conduct thorough walkthroughs/site evaluations with customers to ensure systems meet their needs.
  • Install and test equipment to ensure proper functionality and signal verification.
  • Identify opportunities to improve customer systems and provide recommendations.
  • Maintain safety practices to prevent injury and property damage.
  • Keep a clean and organized workspace to ensure customer satisfaction.
  • High School Diploma or GED.
  • Good driving record and valid driver's license.
  • Excellent customer service skills.
  • Working knowledge of alarm system operations.
  • Ability to climb ladders and work at heights.
  • Comfortable working in tight spaces such as crawlspaces, attics, and basements.
  • Low-voltage license or alarm installation certification (NICET I).
  • Medical, Dental, Vision insurance
  • 401(k) with Employer Match
  • Paid Time Off & Paid Holidays
  • HSA/FSA options
  • Life & AD&D Insurance
  • Disability Coverage
  • Maternity/Parental Leave
  • Mental & Physical Health Benefits
  • Employee Resource Groups
  • Volunteer Hours
  • Discounted Equipment & Monitoring
  • Employee Referral Program
  • Continuing Education
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