Amazon Locker+ Customer Service Associate

Amazon - Boston, MA

Full-time - Entry Level

Boston, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Amazon Locker+ Customer Service Associate plays a crucial role in providing exceptional service to customers at Locker+ retail locations. This position involves assisting customers with their orders, managing the delivery and return processes, and ensuring a clean and organized workspace. Associates are expected to connect personally with customers, enhancing their experience while navigating a dynamic work environment.

Responsibilities

• Receive, pick, and stow customer orders, process returns, and prepare for delivery.
• Assist customers with questions they may have.
• Work through problem-solving scenarios for customers.
• Maintain a clean, safe, and organized workspace.
• Manage responsibilities for a Locker+ location, including opening and closing the site.
• Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
• Receive truck deliveries.

Requirements

• Candidates must be 18 years or older.
• Ability to understand and adhere to all job requirements and safety guidelines in English.
• Ability to perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation.
• Ability to stand and walk during shifts lasting up to five hours, with or without reasonable accommodation.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with technology and handheld devices.

Benefits

• Schedule flexibility with options for full-time, reduced-time, or part-time hours.
• Shift options including overnight, early morning, day, evening, and weekend shifts.
• Anytime Pay allowing instant cash out of earnings after shifts.
• Career advancement opportunities with training and development programs.