Analyst - Commission Administration

Full-time - Entry Level

Colorado Springs, CO

Truck Transportation

About the position

The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction, and profitability. This role is crucial in providing superior customer service and communication to both internal and external customers. The Maintenance Coordinator will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability. The Maintenance Coordinator role encompasses responsibilities in two main areas: Parts Administration and Service Counter Support. Each associate will have a unique accountability list as outlined by their Branch Financial Manager. The position requires a proactive approach to managing customer service inquiries, inventory oversight, and process analytics to ensure the smooth operation of maintenance services. Key responsibilities include maintaining the Service Net Planner with PM campaigns, repairs from drive-ins, call-ins, and 24/7 calls, as well as managing customer interactions at the service counter. The Maintenance Coordinator will also oversee inventory productivity, ensuring optimal levels of parts are maintained and that all inventory processes are followed to mitigate loss. Additionally, the role involves performing process analyses to identify areas for improvement and collaborating with various teams to enhance service delivery and profitability.

Responsibilities

• Maintain Service Net Planner with PM campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
• Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
• Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
• Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members
• Competent written and verbal communication skills
• 2 years+ experience in customer service and operations experience required
• 2 years working in service and parts department preferred
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Benefits

• Competitive wage
• Shift differentials for second and third shifts
• Weekend work opportunities