Analyst - Customer Issue Resolution

Full-time - Mid Level

Hybrid - Bangalore Kar, IN

Miscellaneous Manufacturing

About the position

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Responsibilities

• Payment Requests for held Credit Blocked Orders
• Perform Collections
• Remittance requests & Customer facing Cash Application support
• Payment collection processing post invoice
• Customer Relationship Owner
• Intake, Feedback & Escalation point for Post Invoice Customer Queries
• 3M Complaint Case owner on behalf of customer
• Triage & Assign Complaints
• Liaison for Customer Returns
• Review & Release Credit Blocked Orders
• Act as Resolution Owner for Complaints
• Status Reporting & Monitoring
• Trend Analysis
• Engagement with Business and Process Partners

Requirements

• Graduation in Commerce & Masters in Commerce or MBA would be the added advantage
• Bachelor degree or higher
• Fluent in written and spoken English
• Another relevant language is a plus
• Improvement mind-set, can-do attitude
• Well organised, Team player
• Strong process skills
• 5+ years experience in either Customer Service, Customer Issue Resolution or Accounts Receivable processes
• Good customer facing skills
• Good negotiating skills
• Results and KPI driven