Analyst, Enterprise and AENB Affiliate Quality Assurance (QA)

About the position

The Analyst, Enterprise and AENB Affiliate Quality Assurance (QA) will be responsible for the execution of American Express's affiliate QA function. Specifically, this position will execute QA activities across the third-party lifecycle (pre- and post- contract) to assess the effectiveness and consistency of the affiliate management program and its processes.

Responsibilities

• Execute procedures and processes to perform QA testing of the affiliate management program, which will drive consistency and improvement within the program and ensure adherence to the Interagency Guidance on Third Party Relationships: Risk Management.
• Execute reporting on adequacy of pre- and post-contract process steps to drive consistency of affiliate management across American Express.
• Review affiliate management procedures and processes and identify and write test scripts for points of QA testing.
• Perform objective evaluation of documentation submitted to verify satisfaction of program requirements.
• Identify owners for QA errors and track remediation through to completion.

Requirements

• Self-motivated individual who can combine outstanding problem-resolution and critical thinking skills with a business and risk lens.
• Demonstrable ability to take complex technical information and translate it into clear communications (presentations/memos) for a variety of audiences.
• Strong attention to detail and a proven ability to proactivity identify areas of potential risk and implement processes to control and mitigate that risk.
• Ability to strategically identify patterns in QA errors and collaborate with other affiliate management teams to recommend and implement relevant process improvements.
• Ability to review procedures and processes and identify test points and write test scripts for QA testing.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities