Analyst, Fraud Risk Management

About the position

This Fraud Risk Management analyst position will be required to analyze bank transactions, new accounts, and customer behavior to identify anomalous activity and potential risk to the customer and the bank. In addition, this role will have extensive daily call queue responsibilities that involves successful communication with colleagues across Webster Bank. The position will need to document their findings and take appropriate action and escalate appropriately to prevent losses to our customers and the bank.

Responsibilities

• Provides internal support to banking center and contact center personnel on all issues concerning fraud and suspicious activity.
• Provides incoming call support to the Fraud Risk Management call queue.
• Monitors transactions across multiple delivery channels to identify trends and patterns of fraudulent activity and takes appropriate action.
• Reviews output of daily account warning reports using automated scoring system; research fraudulent information or discrepancies.
• Mitigates identified potential fraud loss by placing holds/restricting access; preparing STMs; performing necessary due diligence.
• Recommends closure of accounts deemed risky or suspicious; performs account maintenance as necessary.
• Review exception items daily focusing on overdrafts, return deposited items, etc.
• Maintains accurate records to ensure accurate reporting and adherence to applicable laws and regulations.
• Based upon research and findings, makes recommendations to management for updates to fraud prevention strategies.

Requirements

• Bachelor's degree or equivalent work experience.
• 3 + years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement or related field.
• Working knowledge of banking laws and regulations.
• Strong analytic and computer skills - Microsoft Word, Excel, Power Point.
• Ability to work independently in high volume environment with attention to detail.
• Ability to be flexible with work hours and daily workload requirements depending on need.

Benefits

• Incentive compensation