This job is closed
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About the position
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is a member of the Performance Assurance team, responsible for advancing our safety culture and station success in the Customer Operations and Cargo areas through performance observations, station interactions and other engagements.
Responsibilities
- Support company delivery transformation projects and change management
- Identify and communicate business process inefficiencies
- Analyze findings, determine root causes, and develop recommendations
- Lead special projects and investigations
- Identify changes in emerging business and operational risks
- Provide suggested changes to current performance assurance reviews and processes and techniques
- Monitor effectiveness of corrective action plans to determine effectiveness, scalability, creation of recommendations/best practices
- Recognize and report common challenge areas to provide feedback to the appropriate groups
- Work in a variety of environments, including outdoors in all weather conditions
Requirements
- Bachelors degree or equivalent training/experience
- Two years audit experience
Nice-to-haves
- Airline experience, Customer Operations or Cargo preferred
- Previous root cause analysis identification
Benefits
- Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: Access to health, dental, prescription and vision benefits on day one.
- Wellness Programs: Tools, resources and support to help you be the best version of yourself.
- 401(k) Program: Available upon hire with employer contributions after one year.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.
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