Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Full-time - Entry Level

Tampa, FL

Computer and Electronic Product Manufacturing

About the position

As a Specialist at Apple Retail, you will play a crucial role in delivering exceptional customer service and building brand loyalty. Your primary focus will be on understanding customer needs, presenting Apple products and services, and creating a unique ownership experience. You will work collaboratively with your peers to foster an inclusive environment and embody Apple's values of diversity and inclusion.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and presenting relevant products and services.
• Educate customers on purchase options and ownership opportunities.
• Stay up to date on Apple's products, services, and sales processes.
• Support peers by sharing knowledge about products and services.
• Maintain accuracy in all tasks and follow guidance provided.
• Perform additional tasks as needed, including customer service in other store areas.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity.

Requirements

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
• Reliably attend work as scheduled.

Nice-to-haves

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate effectively.
• Work in a fast-paced environment, supporting multiple customers simultaneously.
• Collaborate in a team environment, sharing responsibility and accountability.
• Be curious and open to learning from others.
• Deepen understanding of Apple and third-party products to enhance customer experience.
• Handle sensitive or confidential information responsibly.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.
• Eligibility for discretionary bonuses or commission payments.