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Appleposted 4 months ago
$54,600 - $68,536/Yr
Full-time - Entry Level
Computer and Electronic Product Manufacturing
About the position
As a Specialist at Apple Retail, you will play a crucial role in building brand loyalty and enhancing customer experiences. Your primary focus will be on delivering exceptional service by understanding customer needs, presenting Apple products and services, and educating customers on purchasing options. This position requires a commitment to fostering an inclusive environment and embodying Apple's values of diversity and inclusion.
Responsibilities
- Deliver excellent service to Apple customers by understanding their needs and identifying ownership opportunities.
- Present products and services to customers and educate them on relevant purchasing options.
- Stay up to date on Apple's products, services, and sales processes to provide accurate information.
- Support peers by sharing knowledge about Apple products and assisting in customer service tasks as needed.
- Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Requirements
- Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
- Ability to demonstrate knowledge of Apple products and services.
- Skill in personalizing solutions based on customer needs and effectively communicating them.
- Experience working in a fast-paced environment and supporting multiple customers simultaneously.
- Ability to work in a team environment, demonstrating shared responsibility and accountability.
Nice-to-haves
- Curiosity and openness to learning from others and helping each other grow.
- Willingness to learn about Apple products, services, and third-party products to enhance customer experience.
- Trustworthiness in handling sensitive or confidential information.
Benefits
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounted products and free services
- Reimbursement for certain educational expenses, including tuition
- Opportunity to participate in employee stock programs and purchase Apple stock at a discount
- Eligibility for discretionary bonuses or commission payments
- Potential for relocation assistance
