This job is closed
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About the position
As a Specialist at the Apple Store, you will play a crucial role in delivering an unparalleled customer experience. Your primary responsibility will be to discover and understand customers' needs, and with the support of your team, match those needs with the right Apple products. This position is not just about selling; it’s about building relationships and fostering loyalty among customers. You will be the first point of contact for customers entering the store, guiding them through their journey by advising, selling, and setting up their new products. In addition to direct customer interactions, you will also engage in various roles within the store, such as maintaining visual merchandising and assisting your team members. Your curiosity and eagerness to learn will keep you informed about the latest products and initiatives, allowing you to apply this knowledge effectively during customer interactions. Training will be provided to ensure your success in this role, and your performance will be evaluated based on both individual and team productivity, as well as the overall performance of the store. Representing Apple with pride, you will find great satisfaction in helping customers develop lifelong relationships with the brand.
Responsibilities
- Discover and understand customers' needs to provide meaningful solutions.
- Guide customers through their journey in the store by advising, selling, and setting up products.
- Maintain visual merchandising standards within the store.
- Assist team members in various roles as needed.
- Stay informed about new products and initiatives to enhance customer interactions.
- Participate in training programs to develop skills and knowledge.
- Measure success through individual and team productivity and overall store performance.
Requirements
- Agility to learn new products and features, particularly Apple products.
- Ability to deliver great customer experiences in various environments.
- Strong communication skills for engaging with both individuals and small groups.
- Commitment to fostering an inclusive environment and respecting differences.
- Demonstrated passion for Apple and eagerness to share that passion with others.
- Willingness to learn and embrace Apple's unique service style.
- Strong people skills, being approachable, a good listener, and empathetic.
Nice-to-haves
- Experience in retail or customer service environments.
- Familiarity with technology and a keen interest in Apple products.
Benefits
- Comprehensive medical and dental coverage.
- Retirement benefits.
- Discounted products and free services.
- Reimbursement for certain educational expenses, including tuition.
- Opportunity to participate in Apple's Employee Stock Purchase Plan.
- Eligibility for discretionary bonuses or commission payments.
- Potential for relocation assistance.
