Apple Support College Program At Home Advisor - Bennett College

Apple • Greensboro, NC

399d

About The Position

The Apple Support College Advisor role is designed for university students who are passionate about customer service and technology. This position involves providing world-class customer support for various Apple products, troubleshooting technical issues, and ensuring a positive customer experience. Advisors will engage with customers, utilizing their technical expertise and creativity to deliver tailored solutions while fostering a culture of inclusion and accountability.

Requirements

• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
• Availability for full-time training and flexible working hours post-training.
• Minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment and background check.

Nice To Haves

• Pursuing a major in Business, Communications, Computer Science, Engineering, or a related tech field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and take on new challenges in technical troubleshooting.

Responsibilities

• Engage with customers to provide technical support and troubleshooting for Apple products.
• Utilize documented troubleshooting flows to resolve customer issues effectively.
• Listen to customer needs and tailor solutions to enhance their experience with Apple products.
• Participate in five weeks of full-time paid training to develop necessary skills and knowledge.
• Work 20 hours per week post-training, with flexibility based on business needs.

Benefits

• Competitive pay
• Eligibility to participate in the company stock plan
• Paid time off
• Employee discount
• Resources for ongoing growth and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree