A&E Factory Services - Fremont, NE

posted 5 months ago

Full-time - Entry Level
Fremont, NE
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As an Appliance and Refrigeration Repair Technician with Sears Home Services, you will embark on a rewarding career that combines problem-solving, technical skills, and customer service. This role is ideal for individuals who enjoy diagnosing issues and finding solutions, as each repair presents a unique challenge. You will be responsible for repairing essential home appliances, which not only restores functionality but also provides peace of mind to homeowners. Your work will take you on the road, visiting various customers' homes daily, making you a vital part of their household maintenance and repair needs. In this position, you will enjoy competitive hourly rates ranging from $20 to $25, depending on your experience, certification, and location. Additionally, Sears offers a comprehensive benefits package, including medical, dental, and vision coverage, along with an employer-paid health care subsidy for dependent coverage. You will also have the opportunity to contribute to a 401k plan with a generous employer match, enhancing your financial security for the future. The role offers various avenues for additional earnings, including performance bonuses and sales incentives, with top technicians earning up to $6 per hour in commission pay. Sears provides year-round work due to its extensive product range and cross-training opportunities, ensuring that you remain engaged and busy throughout the year. You will receive expert training through the Sears Technical Institute, which has a long-standing reputation for developing skilled technicians. Furthermore, you will benefit from peer mentoring, helping you to grow your skills and advance your career within the company. Your responsibilities will include driving to multiple customer locations to diagnose and repair a variety of home appliances, ensuring high-quality service and customer satisfaction. You will also be tasked with maintaining your company vehicle and managing parts efficiently, contributing to the overall success of the service team. This position requires a high school diploma or equivalent, along with specific certifications and mechanical knowledge, making it a great opportunity for those with a passion for repair and customer service.

Responsibilities

  • Drive to multiple customer's homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves
  • Deliver excellent customer experience that exceeds expectations consistently
  • Provide customers with value-added solutions that help make their home more clean, comfortable & protected
  • Keep company truck well-maintained & organized, and help manage parts efficiently
  • Perform other duties as assigned

Requirements

  • High school diploma or general education degree
  • EPA Type I or EPA Universal certification
  • Mechanical knowledge and aptitude, including use of testing & repair tools
  • Experience repairing and diagnosing a variety of home appliances preferred
  • Ability to follow directions and processes for quality workmanship
  • Proficient in using a smartphone, including for part ordering
  • Successfully pass a background & drug screen
  • Valid driver's license for the state(s) in which you work
  • Ability to travel up to 100%
  • Ability to work variable and flexible hours, including required overtime
  • Ability to read, understand, and write text of a technical nature to answer questions, solve problems, and complete job tasks
  • Excellent communication skills, both verbal and written; Ability to read, write, and speak English
  • Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs)
  • Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard
  • Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl
  • Ability to occasionally reach above shoulder
  • Ability to drive automatic transmission vehicle

Benefits

  • Comprehensive set of medical, dental, and vision benefits
  • Employer-paid health care subsidy for dependent coverage
  • 401k plan with employer match
  • Performance bonuses & sales incentives
  • Year-round work opportunities
  • Best in class training program
  • Peer mentoring
  • Career advancement opportunities
  • Tools provided including company vehicle, uniforms, specialty tools, mobile phone & industry-leading app
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