Application Developer, Senior

California Physicians' Service • El Dorado Hills, CA

432d

About The Position

The Senior Application Developer will play a crucial role in supporting and enhancing the Interactive Voice Response (IVR) system at Blue Shield of California. This position focuses on upgrading customer service tools and contact center products, ensuring the IVR system provides effective self-service capabilities and serves as the primary entry point for customer interactions with the contact center.

Requirements

• Experience working as an IVR or contact center developer preferred.
• Experience with Java.
• Experience with Python or other scripting languages.
• Experience developing and consuming web services preferred.
• Familiarity with the Azure cloud environment is a plus.
• Strong technical, analytical, and interpersonal skills.
• Superior attention to detail with excellent written and verbal communication skills.
• Excellent problem solving, research, and follow-up skills.
• Self-motivation and ability to work independently.
• Requires a bachelor's degree, preferably in Computer Science, Information Systems or similar, or equivalent experience.
• Requires at least 5 years of prior relevant experience.

Responsibilities

• Develop enhancements to the enterprise Interactive Voice Response (IVR) system.
• Implement speech recognition menus using directed and natural language models.
• Develop and maintain RESTful web services used by the IVR.
• Implement routing and automation scripts for the Genesys PureCloud contact center.
• Support Quality Assurance and User Acceptance Tests.
• Troubleshoot production IVR issues.
• Support production deployment of IVR code.
• Adopt and apply software engineering concepts and processes to software development.
• Provide input to designs and technical specifications.
• Develop user interfaces and application programs using the technical specifications and design documents provided.
• Test, debug, and maintain code according to the technical specifications.
• Provide knowledge transfer to less experienced staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree