About the position
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting embraces long-term relationships, meaningful impact, and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Responsibilities
- Working on the end to end feature development and solving challenges faced in the implementation.
- Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
- Being eager to learn new technologies and implementing the same in feature development.
Requirements
- Bachelor's Degree
- Minimum 3+ years and 2+ years in ServiceNow
- Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting.
- Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
- In-depth experience and solutioning capabilities using Scoped Application
- Working knowledge to develop on Service Catalog
Nice-to-haves
- Master's Degree
- Expertise in ServiceNow ITSM product
- Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
- Should have CSA, CAD and CIS-ITSM Certifications
A Smarter and Faster Way to Build Your Resume