Application Engineer III

About the position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. As part of a diverse and hardworking team of experts, you will manage the software and provide the system expertise for various spaceflight systems. We build state-of-the-art software and analyze data to uncover patterns for quick decision making. We design systems that track millions of physical parts and complex manufacturing activities in remote locations. We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required! As an Application Engineer, you will work on rewarding problems and interesting technologies. You will have an eager set of customers who seek out help from you. This is a new and growing team within Blue and you have the opportunity to shape how it operates.

Responsibilities

• Support commercial off-the-shelf software and cloud systems, including administration, configuration, customization, and upgrades
• Work directly with internal customers to understand business problems and decompose into solutions within the systems you manage
• Work directly with vendors to evaluate systems for feasibility and technical fit against business requirements
• Write code to automate business processes and build integrations between systems
• Represent the team/organization in steering committees with stakeholders from across the company
• Gather user feedback/bug reports
• Create/manage support tickets with vendors
• Investigate/troubleshoot performance issues and application behavior
• Plan and perform upgrades of systems

Requirements

• BS degree in Computer Science or related technical field or equivalent practical experience
• Understanding of modern software development practices
• Interest in analyzing and troubleshooting distributed systems
• Familiarity with one or more of the following: Java, Python, or JavaScript
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice-to-haves

• Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) best practices
• Experience with Smartsheets

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Short and long-term disability
• 401(k) with a company match of up to 5%
• Education Support Program
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours
• Up to 14 company-paid holidays
• Discretionary bonus designed to reward individual contributions and allow employees to share in company results