Application Engineer

About the position

The candidate will provide technical application support, training, and product overviews for Sensor Technology products to meet the needs of the sales force, internal teams, and external customer inquiries.

Responsibilities

• Manage and resolve application-related inquiries from customers, internal teams, and end-users.
• Address technical questions regarding the operation and functionality of products.
• Support pricing inquiries for inside and outside sales teams, distributors, and sales representatives.
• Collaborate with Global Product Management, Centers of Excellence, and Portfolio Managers to translate customer needs into product requirements.
• Assist in research and compliance reviews for products.
• Provide product training for new employees and internal/external sales channels as needed.
• Develop and maintain technical content for datasheets, price lists, catalogs, and installation/operation manuals.
• Create tools to aid inside sales with product information.
• Represent the company at industry trade shows and support technical inquiries.
• Support engineering teams in assigned duties.
• Stay updated on product applications, business operations, and industry standards.
• Perform additional technical support tasks and ancillary duties as necessary.

Requirements

• BS Degree or equivalent in Mechanical Engineering or related field.
• 3+ years of experience as an Application Engineer in a similar technical support role.
• Strong knowledge of instrumentation and mechanical systems.
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with cell culture, load cell experience, and instrumentation.

Nice-to-haves

• Experience with CRM or Engineering Software.
• Experience in a customer-facing role.
• Strong organizational skills with the ability to manage multiple priorities.

Benefits

• 401(k)
• Medical
• Dental
• Vision
• 3 weeks PTO on accrual basis