Application Implementation Specialist

Ntt America Solutions

442d • $86,400 - $134,000 • Remote

About The Position

The Application Implementation Specialist at NTT America Solutions, Inc. is responsible for the setup and installation of technical systems and applications, primarily focusing on SAP S/4HANA. This role involves managing system upgrades, configurations, and providing support to ensure optimal user experience. The specialist will also address escalated support tickets, conduct testing, and collaborate with cross-functional teams to enhance processes and improve product functionality.

Requirements

• Bachelor's degree or equivalent work experience.
• In-depth knowledge of SAP, including configuration and administration.
• Experience with SAP S/4HANA or Oracle EBS administration and support is a plus.
• Technical and functional experience with SAP modules: Finance Accounting (FI), Controlling (CO), Material Management (MM), Sales and Distribution (SD), Project Systems (PS).
• Experience working with and administering applications (SAP, Oracle, Microsoft, Jira, Salesforce, SCADA) is a plus.
• Experience with systems administration across multiple disciplines (Storage, Linux, Windows, Virtualization) is a plus.
• Experience with BAPI, ABAP, BusinessObjects is a plus.
• Exposure to performance tuning and optimization of enterprise systems.
• Experience creating and documenting recommendations for technical upgrades based on knowledge of functionality for business operations.
• Previous experience working with managed services providers or contractor support.
• Demonstrated experience of the functional aspects of the application or system.
• Demonstrated experience of business processes and associated technology.
• Demonstrated experience in providing technical guidance for the planning, design implementation, patches and upgrades, and support of enterprise applications.
• Demonstrated experience in client engagement.

Nice To Haves

• SAP certifications are a plus.

Responsibilities

• Manage and maintain the SAP S/4HANA landscape, including system upgrades, patches, and installations.
• Administer and maintain systems with a concentration in SAP's FI, CO, MM, SD, and PS modules.
• Monitor system performance and proactively address any issues to ensure high availability and reliability.
• Configure, optimize, and document system configurations, settings, profiles, and parameters.
• Implement and manage security measures to protect data and applications.
• Control user access, authorization, and permissions using HR system integrations within SAP system.
• Ensure data quality is maintained within integrated systems.
• Recommend improvements and or new products to reduce costs, simplify the operational support.
• Prepare end-user, tier 1 support, and internal documentation for system processes and workflows.
• Support end users from tier 1 escalations in a timely manner.
• Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
• Assist in the technical preparation of business process workflows and procedures.
• Manage automated and manual test scripts/scenarios and assist clients in functional testing cycles.
• Deliver progress reports and participate actively as a project team member.
• Perform the project management role on smaller projects aligned with accepted project management principles.
• Provide training and support to end users, tier 1 support, and team members as needed.
• Support peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
• Participate in discussions around process design and configuration.

Benefits

• Competitive compensation based on experience, education, and location.
• Base salary for this position is $86,400 - $134,000.
• Annual bonus based on individual and company performance.
• Paid time-off, medical, dental, and vision benefits.
• Life and supplemental insurance, short-term and long-term disability.
• Flexible spending account.
• 401k retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree