Application Implementation Specialist

Ntt America Solutions-posted about 1 year ago

$86,400 - $134,000/Yr

Full-time • Mid Level

Remote

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The Application Implementation Specialist at NTT America Solutions, Inc. is responsible for the setup and installation of technical systems and applications, primarily focusing on SAP S/4HANA. This role involves managing system upgrades, configurations, and providing support to ensure optimal user experience. The specialist will also address escalated support tickets, conduct testing, and collaborate with cross-functional teams to enhance processes and improve client experiences.

Manage and maintain the SAP S/4HANA landscape, including system upgrades, patches, and installations.
Administer and maintain systems with a concentration in SAP's FI, CO, MM, SD, and PS modules.
Monitor system performance and proactively address any issues to ensure high availability and reliability.
Configure, optimize, and document system configurations, settings, profiles, and parameters.
Implement and manage security measures to protect data and applications.
Control user access, authorization, and permissions using HR system integrations within SAP system.
Ensure data quality is maintained within integrated systems.
Recommend improvements and or new products to reduce costs, simplify the operational support.
Prepare end-user, tier 1 support, and internal documentation for system processes and workflows.
Support end users from tier 1 escalations in a timely manner.
Collaborate with cross-functional teams to gather requirements, make system recommendations, and implement solutions.
Assist in the technical preparation of business process workflows and procedures.
Manage automated and manual test scripts/scenarios and assist clients in functional testing cycles.
Deliver progress reports and participate actively as a project team member.
Perform the project management role on smaller projects aligned with accepted project management principles.
Provide training and support to end users, tier 1 support, and team members as needed.
Support peers and teams in specific areas of a project, such as functional testing, application configuration, data migration.
Participate in discussions around process design and configuration.

Bachelor's degree or equivalent work experience.
In-depth knowledge of SAP, including configuration and administration.
Experience with SAP S/4HANA or Oracle EBS administration and support is a plus.
Technical and functional experience with SAP modules: FI, CO, MM, SD, PS.
Experience working with and administering applications (SAP, Oracle, Microsoft, Jira, Salesforce, SCADA) is a plus.
Experience with systems administration across multiple disciplines (Storage, Linux, Windows, Virtualization) is a plus.
Experience with BAPI, ABAP, BusinessObjects is a plus.
Exposure to performance tuning and optimization of enterprise systems.
Experience creating and documenting recommendations for technical upgrades based on knowledge of functionality for business operations.
Previous experience working with managed services providers or contractor support.
Demonstrated experience of the functional aspects of the application or system.
Demonstrated experience of business processes and associated technology.
Demonstrated experience in providing technical guidance for planning, design implementation, patches and upgrades, and support of enterprise applications.
Demonstrated experience in client engagement.
SAP certifications are a plus.

Experience with performance tuning and optimization of enterprise systems.
Experience with BAPI, ABAP, BusinessObjects is a plus.
Technical and functional experience with Oracle EBS administration and support is a plus.

Competitive compensation based on experience, education, and location.
Base salary for this position is $86,400 - $134,000.
Annual bonus based on individual and company performance.
Paid time-off, medical, dental, and vision benefits.
Life and supplemental insurance, short-term and long-term disability.
Flexible spending account.
401k retirement plan.

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