Application Integration Engineer - Paze

About the position

This position is responsible for the reliability, stability, performance, and growth of Paze, a key Early Warning business platform. You will partner with development and engineering teams closely, focusing on production and pre-production application performance and stability. As a Subject Matter Expert (SME), you will be responsible for deployment, change management, and new functionality with a focus on application performance and stability.

Responsibilities

• Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements and priorities for deploying and maintaining the Paze application(s).
• Perform, document, manage, and support code deployments, software upgrades, patching, certificate renewals, and other operational concerns for the Customer Acceptance Testing (CAT) and Production (PROD) environments.
• Take immediate action to resolve critical issues and incidents related to application availability, performance, and stability.
• Contribute to advancing functional capabilities via story development and working with product teams to enhance operational capabilities.
• Create, update, organize, and share information and documentation focused on applications, services, infrastructures, business requirements, testing, incident response, and other processes and/or procedures.
• Collaborate and work closely with engineering, platform, and other teams to maintain up to date topology, application flow, and business workflow diagrams for Paze.
• Provide training and mentorship to IT Operations, Production Control Analysts, and other supporting functions.
• Serve as the point of health management and escalation for system issues, focusing on observability and service restoration.
• Identify areas where efficiencies and/or automation improves processes, reduces/eliminates manual work and toil, reduces risk, or provides a better user experience.
• Manage, update, and replace certificates as required.
• Support the company commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Provide support on testing, timelines, and requirements for Issuer or Merchant on-boarding.
• Assist in triage, manage, and support incident or request tickets and their corresponding Service Level Agreements (SLA's).
• Identify, track, manage, and report on Service Level Agreements (SLA's).
• Partner with all integrated applications and teams in identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation.
• Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA's) are met.
• Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events.

Requirements

• Education and experience typically obtained through completion of a Bachelor's degree in computer science, information systems, or other related fields, or an equivalent work experience.
• Minimum of 5 years of related experience.
• Working knowledge of AWS and public cloud components and tools.
• Working knowledge of applications/tools such as Linux, Splunk, AppD, reading logs, and navigating pods.
• Must be able to support assigned shift and be able to take on-call shifts.
• Effective written and verbal communication with all levels of internal teams and/or external customers.
• Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
• Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Advanced knowledge of platform architecture systems and requirements.
• Ability to manage multiple priorities.
• Strong attention to detail and accuracy.

Nice-to-haves

• Knowledge and/or experience with customer implementations.
• Amazon Cloud Certification or becoming certified within 12 months of hire date.
• Understanding of observability systems, measuring application health and availability, and using metrics to improve processes and systems.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.