Application Integration Engineer - Paze

Full-time - Mid Level

Hybrid - Scottsdale, AZ

Credit Intermediation and Related Activities

About the position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. This position is responsible for the reliability, stability, performance, and growth of Paze, a key Early Warning business platform. You will partner with development and engineering teams closely, focusing on production and pre-production application performance and stability. As a Subject Matter Expert (SME), you will be responsible for deployment, change management, and new functionality with a focus on application performance and stability.

Responsibilities

• Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements and priorities for deploying and maintaining the Paze application(s).
• Perform, document, manage, and support code deployments, software upgrades, patching, certificate renewals, and other operational concerns for the Customer Acceptance Testing (CAT) and Production (PROD) environments.
• Take immediate action to resolve critical issues and incidents related to application availability, performance, and stability.
• Contribute to advancing functional capabilities via story development and working with product teams to enhance operational capabilities.
• Create, update, organize, and share information and documentation focused on applications, services, infrastructures, business requirements, testing, incident response, and other processes and/or procedures.
• Collaborate and work closely with engineering, platform, and other teams to maintain up to date topology, application flow, and business workflow diagrams for Paze.
• Provide training and mentorship to IT Operations, Production Control Analysts, and other supporting functions.
• Serve as the point of health management and escalation for system issues, focusing on observability and service restoration.
• Identify areas where efficiencies and/or automation improves processes, reduces/eliminates manual work and toil, reduces risk, or provides a better user experience.
• Manage, update, and replace certificates as required.
• Support the company commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Provide support on testing, timelines, and requirements for Issuer or Merchant on-boarding.
• Assist in triage, manage, and support incident or request tickets and their corresponding Service Level Agreements (SLA's).
• Identify, track, manage, and report on Service Level Agreements (SLA's).
• Partner with all integrated applications and teams in identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation.
• Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA's) are met.
• Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events.

Requirements

• Education and experience typically obtained through completion of a Bachelor's degree in computer science, information systems, or other related fields, or an equivalent work experience.
• Minimum of 5 years of related experience.
• Working knowledge of AWS and public cloud components and tools.
• Working knowledge of applications/tools such as Linux, Splunk, AppD, reading logs, and navigating pods.
• Must be able to support assigned shift and be able to take on-call shifts.
• Effective written and verbal communication with all levels of internal teams and/or external customers.
• Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
• Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Advanced knowledge of platform architecture systems and requirements.
• Ability to manage multiple priorities.
• Strong attention to detail and accuracy.

Nice-to-haves

• Knowledge and/or experience with customer implementations.
• Amazon Cloud Certification or becoming certified within 12 months of hire date.
• Understanding of observability systems, measuring application health and availability, and using metrics to improve processes and systems.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.