Application Support Engineer (Azure, Linux)

Full-time - Entry Level

Nashville, TN

Professional, Scientific, and Technical Services

About the position

In this role, you will be part of the Application Support and Reliability (ASR) team, providing application support for the Reference Data & Azure Cloud suite of applications. The position is based in Nashville, Tennessee, and you will collaborate with a global team that offers follow-the-sun support alongside teams in Pune, India, and Zurich, Switzerland. Your contributions will be crucial in ensuring the quality and reliability of data applications as they migrate to the Azure Cloud Platform, while also innovating through automation and monitoring tools.

Responsibilities

• Support data applications that will eventually migrate to the Azure Cloud Platform
• Ensure workflows, processes, tooling, and applications meet the highest production quality standards
• Contribute ITIL production expertise to the onboarding of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Assist in planning BCP, patching, and other infrastructure-related projects
• Contribute to automating manual processes
• Get involved in problem management to identify root causes and ensure issues don't reoccur
• Maintain a knowledge database

Requirements

• A Bachelor's degree in Computer Science or related field
• 2-3 years hands-on experience with UNIX, SQL, and MS Office products
• Experience with Business Intelligence Software (like MicroStrategy, PowerBI, etc.) is a plus
• Azure Cloud knowledge is highly desirable
• Experience with monitoring solutions, preferably Big Panda, AppDynamics, and/or Splunk
• Use of or knowledge of automation tools like Automation Anywhere or IP center a plus
• Proficient with tools such as ServiceNow, Confluence, JIRA, and batch scheduling tools like Autosys
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Track record of building good relationships with IT stakeholders and business partners
• Solid working knowledge of ITIL
• Confident communicator and have excellent command of both written and spoken English
• Able to accommodate periodic on-call and out-of-hours duties
• Flexible, hands-on, and proactive

Nice-to-haves

• Experience with Business Intelligence Software (like MicroStrategy, PowerBI, etc.) is a plus
• Use of or knowledge of automation tools like Automation Anywhere or IP center a plus

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program