Application Support Engineer (Oracle Xstore) - Hybrid position

About the position

An Application Support Engineer provides technical expertise related to various application teams. Plans work with Business Analysts to define technical requirements and any support related changes. Designs customizations, conversions, and interfaces as necessary. The Application Support Engineer will be responsible for supporting various Store and Corporate applications including real time and batch applications. The role would require to partner with peers, business stakeholders, software & services provider, and colleagues from within and outside the application support team, to maintain and support the application, analyze and troubleshoot the production problems, and perform minor and major enhancements.

Responsibilities

• Work collaboratively with IT and business team members to resolve the production issues.
• Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs.
• Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure.
• Round the clock commitment to maintain the application availability against business SLAs.
• Proactively identify, diagnose, take corrective action and resolve application system incidents and problems.
• Participate in planning sessions regarding application, hardware and software changes.
• Actively engage in pre- and post- implementation reviews.
• Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities.
• Prepare technical designs for modifications and integrations to applications to support business processes and requirements.
• Perform & oversee development and testing for major and minor enhancements.
• Manage service request queue monitor and fulfill business and product support requests.
• Prepare and execute unit/system test scripts to verify business logic of new or modified programs.
• Manage technical handover of new applications/enhancements from Project team to Production Support.
• Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements.
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact.
• Comply with and help create/update policies and procedures, including standard operating procedure (SOP).

Requirements

• College or university degree in Computer Science or any equivalent.
• 3 to 5 years of hands-on experience with Oracle XSTORE.
• 5 to 7 years of experience in supporting production systems, fixing incidents.
• Ability to design and develop minor to major enhancements on existing systems.

Nice-to-haves

• Expertise in Unix Shell Scripting, DOS/Power Shell Scripting, PLSQL, Core Java.
• Deep technical and functional knowledge Oracle Retail XSTORE/XENV POS (Version 17.x and above).
• Experience on Confluence/JIRA/Bitbucket is good to have.
• Experience with Oracle RMS/PRM/RESA applications is good to have.
• Experience with Oracle/MS SQL Server/Postgres databases is good to have.
• Experience with Workday is good to have.
• Experience with JAMS or any Batch Scheduling tool is good to have.
• Experience with Microsoft Word/Excel/Project is good to have.
• Demonstrated problem solving skills in complex system environment.
• Demonstrated ability to quickly learn new programming languages and tools.
• Experience with testing tools and testing methodology.
• Experienced in technical design of major and minor enhancements, coding and testing the changes and deploying in production.
• Ability to learn new applications quickly, and support them in production.
• Ability to think on both broad and detailed levels.
• Excellent analytical abilities.
• High tolerance for ambiguity matched with desire to organize it.
• Strong verbal, written and communication and presentation skills.
• Should be a team player, with ability to work in a highly collaborative environment.