Application Support Engineer

Depository Trust Clearing Corporation-posted about 1 year ago

Full-time • Mid Level

Jersey City, NJ

Credit Intermediation and Related Activities

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The Application Support Engineer role at DTCC focuses on maintaining and providing technical support for applications in daily operations. This position involves collaboration with development teams, infrastructure partners, and clients to resolve technical incidents and ensure smooth application functionality. The role emphasizes a commitment to professional development and offers a flexible work model.

Maintain and provide technical support for applications in daily operations.
Resolve critical production issues by leading Major Incident calls and driving root cause analysis.
Debug system components to resolve technical issues in regulated environments.
Analyze application designs and provide recommendations for optimization.
Implement monitoring and alerting processes in distributed, cloud, and mainframe environments.
Support cyber security standard processes and general security concepts.
Conduct Monthly Service Reviews (MSR) with development partners to review KPI metrics.
Participate in Disaster Recovery events and collect evidence.
Collaborate across teams to resolve application issues.
Support audit requests by providing necessary documentation.
Plan and implement certificate creation and renewals.
Create, modify, and monitor dashboards for observability.
Capture and analyze project requirements and translate them into technical specifications.
Verify analysis performed by team members and implement changes to prevent incidents.
Review and update knowledge articles and runbooks with development teams.
Complete Disaster Recovery scripts during outages and provide BCM evidence.
Identify and implement automation opportunities for application monitoring.
Partner with development teams to provide design recommendations.
Complete application code deployment plans and vendor application upgrade processes.
Align risk and control processes into day-to-day responsibilities.

Minimum of 4 years of related experience in Distributed Application Support.
Bachelor's degree preferred or equivalent experience.
Solid experience in Distributed Application Support.
Hands-on experience in Unix, Linux, Windows, SQL/PLSQL.
Familiarity with relational databases (DB2, Oracle, Snowflake).
Experience supporting systems on Containers and Container Orchestration (Docker, Kubernetes, OpenShift).
Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda).
Cloud Technologies experience (AWS services, Azure, OpenShift, RDS Aurora, Postgress).
Scheduling Tool experience (CA AutoSys, Control-M).
Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss).
Experience with Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka).
Proficiency in scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript).
Proven experience with ETL tools (Informatica Datahub/IDQ, Talend).
Strong problem-solving skills.

Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid).
Mainframe scheduling experience (Job abends, Predecessor/Successor).

Competitive compensation including base pay and annual incentive.
Comprehensive health and life insurance benefits.
Pension/Retirement benefits.
Paid Time Off and Personal/Family Care leave.
Flexible/hybrid work model (3 days onsite, 2 days remote).

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