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About the position
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Responsibilities
- Provide technical support for application issues, ensuring timely resolution and minimal disruption to business operations.
- Monitor application performance across various environments, identifying and resolving issues proactively.
- Collaborate with development teams to troubleshoot and resolve application defects and performance issues.
- Manage database queries and optimizations in Sybase or similar databases to support application functionality.
- Participate in application deployments and upgrades, ensuring proper implementation and adherence to best practices.
- Develop and maintain technical documentation, including troubleshooting guides, system configurations, and process workflows.
- Work closely with cross-functional teams to gather requirements and implement solutions that enhance application performance and user experience.
- Conduct root cause analysis on incidents, implementing corrective actions to prevent future occurrences.
- Stay updated on industry trends and emerging technologies to continuously improve support processes and services.
Requirements
- 3+ years of experience in application support, preferably within the financial services sector.
- Proficiency in Java programming and understanding of object-oriented design principles.
- Strong experience with Unix/Linux operating systems, including shell scripting and system administration.
- Hands-on experience with Sybase or similar relational database management systems (RDBMS).
- Familiarity with application monitoring tools and performance tuning techniques.
- Excellent analytical and problem-solving skills, with the ability to work under pressure.
- Strong communication skills, both verbal and written, with the ability to interact with technical and non-technical stakeholders.
- Ability to work independently as well as in a team-oriented environment.
Nice-to-haves
- Experience with financial applications or trading systems.
- Knowledge of DevOps practices and tools.
- Familiarity with cloud technologies and services.
Benefits
- A highly competitive compensation and benefits package
- A multinational organization with 58 offices in 21 countries and the possibility to work abroad
- Laptop and a mobile phone
- 10 days of paid annual leave (plus sick leave and national holidays)
- Maternity & Paternity leave plans
- A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
- Retirement savings plans
- A higher education certification policy
- Commuter benefits (varies by region)
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
- Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms
- A flat and approachable organization
- A truly diverse, fun-loving and global work culture
