Application Support Engineer

About the position

Turning Point Global Solutions LLC (TurningPoint) is seeking a talented and motivated Application Support Engineer to join our dynamic team! This role offers a unique opportunity to work on innovative software solutions, collaborate with top industry professionals, and grow your skills in a supportive environment. If you are passionate about software development, cloud technologies, and ensuring seamless application performance, we want to hear from you! Location: TurningPoint headquarters in Rockville, MD with hybrid option.

Responsibilities

• Collaborating with Product Management team to develop, maintain, and support a large enterprise resource planning (ERP) application.
• Working closely with the product engineering team, and product delivery teams to provide seamless production support.
• Troubleshooting and resolving application issues, identifying root causes, and deploying quick solutions.
• Delivering innovative enhancements to improve application performance, security, and maintainability.
• Implementing security measures through regular vulnerability assessments and risk management.
• Setting up and maintaining continuous integration (CI), continuous deployment (CD), and continuous monitoring pipelines.
• Preparing and submitting deployment packages, including application builds and all associated documentation.
• Supporting application deployments in both on-premises and AWS cloud environments.
• Implementing AWS infrastructure as code (IaC) and optimizing cloud costs.
• Developing standard operating procedures and running books for streamlined operations.
• Ensuring compliance with security benchmarks, including CIS and DISA STIGs.
• Assisting in achieving compliance with federal IT standards, including FISMA and FedRAMP.
• Performing vulnerability and compliance scans, analyzing results, and ensuring adherence to cloud governance models.

Requirements

• 4+ years of experience with a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related engineering field.
• Ability to obtain and maintain a U.S. Secret Level Security Clearance.
• Experience providing production and deployment support for a web-based Enterprise Java application with excellent debugging abilities.
• Demonstrated experience in software development using Java, JSP, SQL, XML, JavaScript, JQuery, Spring, Hibernate, and ETL technologies.
• Hands-on experience with Oracle, Postgres, and MySQL databases in writing DDL/DML scripts, troubleshooting, performance tuning, and ability to ingest and analyze large data sets.
• Experience with Jenkins Automated Build Tools and Static Code Analysis Tools (e.g. OWASP Zap, dependency-check, FinsBugs, PMD, and SonarQube).
• Maintenance and operation experience with WildFly or JBoss Application server.
• Strong Unix/Linux experience (Shell Scripts, Advance Unix Commands, Monitoring tools).
• Excellent oral and written communication skills.
• Willing to work evening, weekend, and/or night shift as part of production support team.

Nice-to-haves

• Oracle Certified Java Programmer certification.
• Experience with NoSQL databases like MongoDB.
• Experience working on AWS cloud services (AWS certification is a plus!).
• Knowledge of FISMA, FedRAMP compliance, and NIST 800-53 security controls.
• Experience integrating SAML-based Single Sign-On with Active Directory.
• Experience with GSA telecom contracts, telecom carrier web portals, and carrier service ordering.
• Familiarity with Data Analytics, AI/ML models and Blockchain technologies.

Benefits

• Competitive salary with annual performance bonus, and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.