About the position
The City of Mesa's Department of Innovation and Technology is hiring an IT Application Support Engineer II that will support our collaboration efforts. The IT Application Support Engineer II will provide day-to-day application support as part of a team responsible for supporting a variety of business-critical enterprise level applications and may also work on report design and development. This position performs complex diagnostics and troubleshooting in support of designated applications, participates in the installation and configuration of applications, and assists with application and server patching and upgrades. The IT Application Support Engineer II may also participate in the implementation of changes to collaboration systems, from request for change or project initiation through to deployment and review, and ongoing support. The position provides input into technical designs for a variety of projects; takes responsibility for completing tasks, focusing on requirements and planning to meet client needs. The IT Engineer II will identify, advise, and recommend technical solutions based on experience and industry knowledge. Employees in this class are required to participate in team oncall support, 24 hours a day, seven days a week. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)
Responsibilities
- Provide day-to-day application support for business-critical enterprise level applications.
- Perform complex diagnostics and troubleshooting in support of designated applications.
- Participate in the installation and configuration of applications.
- Assist with application and server patching and upgrades.
- Participate in the implementation of changes to collaboration systems.
- Provide input into technical designs for various projects.
- Identify, advise, and recommend technical solutions based on experience and industry knowledge.
- Participate in team oncall support, 24/7.
Requirements
- Bachelor's Degree in Computer Science or a related field.
- 3 - 5 years of computer systems experience in technical support areas such as Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.
Nice-to-haves
- Familiarity and experience with Microsoft 365 applications.
- Experience with SharePoint site collection administration and customization.
- Proficiency in PowerShell, XML, SQL stored procedures, and SQL report development.
- Ability to understand business processes and assist customers with application implementations and integrations.
- Experience supporting Microsoft Teams, PowerApps, PowerBI, and Exchange.
