Applications Engineer

Full-time - Entry Level

Rochester, NY

Machinery Manufacturing

About the position

The Application Engineer provides technical support related to the sale of the company's engineered products based on the industrial process and application details. The Application Engineer will become a process and application expert where Pulsafeeder equipment is used and identify potential growth opportunities. This individual will respond to technical inquiries from customers, both domestically and internationally, company sales reps, and distributors, in a timely manner, and assist in the order attainment process. The Application Engineer will manage sales inquiries through preliminary engineering, costing, pricing, quoting, and follow up to key proposals. This position is also responsible for assisting Order Entry personnel in problem resolution; review of drawing submittals, and in solving technical issues. Key business measures such as quotation and order activity of assigned rep and distributor offices will be monitored with appropriate follow up, assistance, and guidance to assist in obtaining orders. The Application Engineer will work with Sales and the Senior Leadership Team to help to create and track large opportunities in the sales funnel and will participate on forecast calls to share feedback and opportunities for growth.

Responsibilities

• Develop and maintain an understanding of the key markets Pulsafeeder serves; the processes used in the industry; and the applications our equipment is used in.
• Develop working knowledge of our customers' problems and how Pulsafeeder solves it.
• Review customer requirements and prepare detailed quotations for proposals requiring technical support or review.
• Generate cost information and evaluate variable margins.
• Maintain a working knowledge of customer system processes that Pulsafeeder equipment is used in and with an understanding of how the equipment benefits their process.
• Generate and support technical documents for publication detailing how the equipment is used and benefits our customers.
• Maintain a working knowledge of current order prospects, including their timing and requirements for conversion to orders.
• Maintain accurate and current records of all proposals for assigned sales channel partners.
• Review complex orders and assist Order Administration in resolving problems at order entry.
• Assist in monitoring field sales activity and in the identification of field problems associated with sales channel partners and customers.
• Extensive interaction with sales force and direct customers performing needs analysis and solution development.
• Visit sales channel partners and customers to support pump sales and train sales personnel.
• Participate in the Technical Sales Training Schools, hosted by Pulsafeeder Inc., for our representatives and distributors.

Requirements

• 2+ years previous experience in an Application Engineering or inside sales role preferred.
• Product and market knowledge related to industrial pumps and control systems, flow measurement technologies, and process instrumentation a plus.
• Excellent written and communication skills, including giving and creating presentations.
• A team player with the ability to enable changes in business process and the ability to work cooperatively with all levels of the organization.
• Exceptional project management, analytical and problem solving skills.
• Strong interpersonal, organizational and customer service skills.
• Knowledge of Microsoft Office applications and database management.
• Willingness to travel is required. International experiences highly desired.

Nice-to-haves

• International experience a plus.

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO
• Performance based bonus plan