About the position
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Drive your Career, Explore Opportunities, Realize your Passion . . . We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Responsibilities
- Work with regional product managers and account team to develop product value propositions, including cost of ownership modelling for individual products.
- Translate customer requirements into appropriate product recommendations using applications expertise and internal tools (e.g. PumpCalc, TransCalc, TDR, AIBs).
- Prepare and communicate knowledge and understanding of customer technical needs internally.
- Prepare and deliver high quality, persuasive customer and internal communications in a clear, concise and structured manner.
- Maintain up-to-date knowledge of product portfolio and development roadmaps.
- Clearly communicate locally derived and validated knowledge and learning collaboratively with Division and global applications team through internal presentations / meetings, Applications Information Bulletins (AIBs), and providing feedback for Tool Data Resource (TDR).
- Actively acquire knowledge to solve customer problems and create technical solutions.
- Collect and share internal market and competitor information, such as market share, new technologies, customer roadmap, competitor intelligence.
- Recommend continual improvement programs (CIPs) and customer corrective action requests (CARs): Investigate and implement solutions.
- Participate with Technical Support colleagues in equipment failure investigations to identify root cause and drive improvements.
- Actively engage in knowledge documentation and collaborative sharing using formal and informal tools.
- Collaborate with internal partners and colleagues to support cross-functional activities.
- Ensure that all areas under direct control are conducted and work in a safe, effective, and environmentally responsible manner.
Requirements
- A 4-year engineering or physical sciences degree or higher is preferred.
- Bachelor or Master of Science or equivalent work experience in multiple science disciplines is a plus.
- Prior semiconductor sub-fab experience a plus.
- Strong chemical and mechanical background preferable.
Nice-to-haves
- Self-motivated learner and proactive knowledge seeker.
- Ability to identify customer needs and collaborate with internal partners to develop and implement solutions.
- Strong analytical skills to analyze complex problems with intertwined technical and commercial challenges.
- Ability to convey highly technical issues in a succinct and effective manner.
- Experience managing multiple projects and effectively prioritizing tasks.
- Ability to identify and influence decision makers within Edwards and the customer's organization.
- Understanding of the commercial drivers behind the customer's and Edwards' technical initiatives.
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