Area Asset Protection Manager

About the position

The Area Asset Protection Manager is primarily responsible for all Asset Protection, Loss Prevention, Security, and Safety related issues within an assigned geographic area of responsibility. This role seeks to enhance profitability, prevent loss of organizational assets, to control shrinkage from both internal and external causes, and assist in driving a culture of safety. The assigned area of responsibility will be determined by the Senior Director of Asset Protection and may include, but is not limited to, retail/outlet stores, transportation assets, attended donation centers (ADCs), warehouses, Job Training and Education Centers (JTE), and other buildings or property owned or operated by Seattle Goodwill.

Responsibilities

• Develop and maintain collaborative working relationships with other stakeholders both inside and outside the organization.
• Effectively detect and deter external individuals who are attempting to misappropriate organizational assets.
• Treat subjects with dignity, courtesy and respect at all times.
• Focus on shrink reduction, incident mitigation, merchandise recovery, and minimizing unnecessary losses to revenue.
• Communicate areas of probable/possible internal loss activity to the assigned District Asset Protection Manager or the Senior Director of Asset Protection.
• Promptly and thoroughly investigate all cases of suspected internal theft, fraud, and misconduct within area of assignment.
• Properly document and maintain files of all activity not later than 24 hours following an incident.
• Maintain evidence in cases and pursue restitution for any cases as appropriate.
• Forward all written requests for civil compromise to the Senior Director of Asset Protection.
• Immediately report any non-productive detentions to the Senior Director of Asset Protection.
• Perform all job functions in a safe, ethical, and legal manner.
• Provide customers and employees with the highest level of customer service possible.
• Effectively employ all available technological tools including CCTV, POS, Time and Attendance, Alarm Systems, and Databases.
• Actively participate in physical inventories and in monitoring inventory processes in area of assignment.
• Ensure that all CCTV equipment is clean, functional and operating properly.
• Assist in the installation/movement or repair of CCTV equipment when requested.
• Effectively schedule any budgeted contract security hours in area of assignment.
• Conduct regularly scheduled, random, and pinpoint surveillances at assigned facilities and ADCs.
• Conduct and document regular operational compliance audits in each facility within assigned area of responsibility.
• Verify that alarm call lists and access lists are current and that alarm codes are not proliferated.
• Conduct and document quarterly training meetings at facilities within area of assignment.
• Respond to and render immediate first-aid to customers, employees, volunteers, visitors and students as necessary.
• Regularly participate in evacuation drills and safety meetings.
• Assist with new store openings and/or store closures.
• Submit timely reports, documents, and schedules as directed by the Senior Director of Asset Protection.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• 3-5 years' experience in retail loss prevention/asset protection.
• 2 years supervisory experience.
• Excellent communication skills, both written and verbal.
• Self-starter who can perform with a minimum of supervision.
• Must have valid Washington Driver's license and proof of insurance along with good driving record.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Nice-to-haves

• Prevention Qualified (LPQ) preferred or LPQ certification within 6 months of hire.
• Bachelor's degree with 2 years relevant experience.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage.
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance.
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, (9) holiday and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career Advancement Opportunities.
• Paid Job Training.