Area Chief of Staff

About the position

The primary purpose and function of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors who will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client-centered, timely, efficient, and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client-centered, timely, efficient, and equitable care.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine.
• Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards.
• Validate needed clinical skills of the veterinary assistants and veterinary technicians within assigned hospital pod.
• Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
• Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
• 3 years of experience in small animal medicine and surgery practice.

Benefits

• Medical, Dental, Vision
• Basic Life (company paid) & Supplemental Life
• Short- and Long-Term Disability (company paid)
• Flexible Spending Accounts
• Commuter Benefits
• Legal Plan
• Health Savings Account with company funding
• 401(k) with generous company match
• Paid Time Off & Holidays
• Paid Parental Leave
• Student Debt Program (for FT DVMs)
• Continuing Education allowance for eligible positions
• Free Optimum Wellness Plans for your pets' preventive and general care