Area Sales Manager (ASM) I

About the position

The Area Sales Manager (ASM) I at Fifth Third Bank is responsible for a wide range of duties related to the origination of residential mortgage loans for Financial Center offices and outside referrals. The ASM will meet standards and objectives defined by management for personal mortgage loan sales and cross-selling objectives, assuming overall responsibility for the residential mortgage loan from application to closing on personal production. Additionally, the ASM is responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO). The role involves effective partnership with Fulfillment Operations to drive closed volume and accountability for risk management by adhering to policies and procedures. The ASM is expected to ensure a positive customer experience and achieve results by managing and reporting risks of all types.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.)
• Develop a sales culture and sales focused environment within the team
• Develop and foster relationships with Financial Center personnel to build business and referrals
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
• Provide timely, candid and constructive performance feedback to employees
• Develop employees to their fullest potential and provide challenging opportunities for career growth
• Manage a team of at least 5 MLOs
• Manage personal and team production via local and Bancorp reporting and KPIs
• Hold business plan reviews with the sales team
• Build strategic and tactical plans for driving volume growth in assigned area
• Participate in sales calls with MLOs
• Assist departmental management in identifying possible improvements in systems and procedures
• Ensure high level of customer service based on Gallup customer engagement data
• Monitor compliance issues and ensure all loan originators attend required meetings
• Monitor quality levels of loan originators to ensure adherence to standards
• Serve as an intermediary for loan issues with processing and underwriting managers
• Perform Human Resource tasks for the team, such as exception time reporting and performance reviews
• Recruit, hire, and train new loan officers

Requirements

• High school diploma or GED equivalent
• 2-4 years residential mortgage sales experience required
• In-depth knowledge of conventional, government, and portfolio guidelines
• Previous management experience preferred
• Knowledge of residential mortgage processing, underwriting and closing procedures
• Knowledge of federal lending regulations governing real estate lending
• Demonstrated leadership, organizational, teamwork, and customer service skills
• Ability to analyze policies, procedures, and guidelines to maximize productivity while managing risk
• Strong interpersonal and communication skills
• Strong analytical and problem-solving skills
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Experience with Mortgage origination systems and automated decisioning tools required
• Ability to motivate team, work independently, manage multiple projects, and adapt to changes

Nice-to-haves

• Two/Four-year college degree preferred
• In-depth sales technique/sales coaching skills
• Strong desire to excel in a competitive environment
• Excellent verbal, written, presentation, people, and diplomacy skills

Benefits

• Supportive career development programs
• Comprehensive health and financial wellness programs
• Collaborative work environment
• Opportunities to make a positive difference