Area Sales Manager (ASM) I

About the position

The Area Sales Manager (ASM) I at Fifth Third Bank is responsible for the origination of residential mortgage loans for Financial Center offices and outside referrals. This role involves meeting sales standards and objectives defined by management, managing the overall production of the team, and ensuring a positive customer experience. The ASM will partner with Fulfillment Operations to drive closed volume and will be accountable for risk management by adhering to policies and procedures. The position requires developing referral source relationships, fostering a sales culture, and maintaining knowledge of the bank's mortgage policies.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Develop a sales culture and sales focused environment within the team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.
• Manage a team of at least 5 Mortgage Loan Originators (MLOs).
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Hold business plan reviews with the sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Ensure that MLOs provide a high level of customer service to external customers based on Gallup customer engagement data.
• Monitor compliance issues, ensuring all loan originators attend required meetings and comply with regulations.
• Monitor quality levels of loan originators to ensure adherence to standards.
• Serve as an intermediary for loan issues with processing and underwriting managers.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, and identifying training issues.
• Recruit, hire, and train new loan officers.

Requirements

• High school diploma or GED equivalent; two/four-year college degree preferred.
• 2-4 years residential mortgage sales experience required.
• In-depth knowledge of conventional, government, and portfolio guidelines.
• Previous management experience preferred.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated leadership, organizational, teamwork, and customer service skills.
• Ability to analyze policies, procedures, and guidelines to maximize productivity while managing risk.
• Strong interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• PC proficient in Windows-based software programs (Outlook, Word, Excel, PowerPoint).
• Ability to motivate team, work independently, manage multiple projects, and adapt to changes.

Nice-to-haves

• Experience with mortgage origination systems and automated decisioning tools.
• S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).