Assistan Manager | Sales / Operations Manager

$31,200 - $37,440/Yr

Elements Massage - Troy, MI

Part-time,Full-time - Mid Level

Troy, MI

Personal and Laundry Services

About the position

Elements Massage Troy is seeking an Assistant Manager to support the sales and operational growth of the massage studio. This role involves managing client relationships, ensuring a high-quality experience, and contributing to the studio's overall success through effective leadership and customer service.

Responsibilities

• Comfortable and motivated with sales, providing training on the proven sales process to sell Wellness Programs, gift cards, upgrades, and more.
• Cultivate lasting relationships with clientele by creating a safe environment and an excellent experience every time.
• Clear verbal and written communication skills to effectively schedule and manage appointments in person and over the phone.
• Communicate and collaborate with teammates who bring uniqueness to the business.
• Ability to think critically and creatively to problem solve.
• Help keep the studio clean and well-maintained, contributing to the studio's 5-star reviews for cleanliness.
• Bring positive energy to the workplace, fostering a fun environment.

Requirements

• Experience in management in a spa environment.
• Strong leadership skills.
• Customer service oriented with the ability to identify and problem solve.
• Strong verbal and written communication skills.
• Excellent organizational and problem-solving abilities.
• Ability to work flexible days and hours, including nights, weekends, and holidays.
• Experience with Mind Body Software is a plus.

Benefits

• Competitive pay and bonus structure.
• Flexible schedule.
• Paid time off (PTO).
• Free facial services.
• Free massage therapy services.
• Discount on skincare products.
• Friends and family discounts on services.