Assistant Community Manager | Lancaster Village Apartments

About the position

The Lancaster Village Apartments are looking for an Assistant Community Manager to join the team! This position is responsible for assisting in the management and operations of a residential property. Use leadership skills to drive revenue, maximize profits and ensure quality. As directed by the Community Manager, ensure effective management of assigned team to achieve financial results, resident satisfaction and positive employee relations.

Responsibilities

• Assist in the management of the property in accordance with CSM policies and procedures as described in SOP manuals.
• Administer leasing procedures to meet/exceed budget established for the property by meeting occupancy and rental rate goals.
• Prompt collection of rent and initiating Unlawful Detainer process when necessary.
• Ensure inspections of each unit during check-in and check-out, assuring that the owners' assets are protected at all times.
• Support the Community Manager in implementing changes to operations based on property needs.
• Participate in community activities and other projects as assigned.
• Assist in the management of department expenses and deposits to maximize profitability.
• Assist in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Provide support for administrative and accounting tasks as needed.
• Actively solicit business to achieve occupancy and rental goals of the property.
• Ensure that prospective residents are reached through advertising and further markets the property.
• Responsible for accurate preparation and administration of all leasing activities.
• Ensure residents needs and concerns are responded to in a professional and timely manner.
• Assist Community Manager in walking the property on a periodic basis.
• Assist in the training of employees as directed and ensures training records are maintained.
• Conduct routine inspections of operations to maintain standards per CSM, local, state and federal regulations.
• Assist in the interviewing, hiring, coaching, and development of assigned employees as directed by the Community Manager.
• Responsible for effective self/workload management.

Requirements

• High school diploma or GED required.
• 2+ years of relevant work experience required.
• Must be detail oriented and have the ability to communicate well with all levels within and outside the organization.
• Possess strong computer skills and be able to problem-solve with employees and residents.
• Must be able to manage multiple priorities in a fast-paced environment.
• Current and valid driver's license with safe driving record required.

Nice-to-haves

• College degree or equivalent experience preferred.

Benefits

• Medical, dental and vision insurance plans.
• Company-paid life insurance and short term disability coverage.
• Company-paid long term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off.
• Scholarship program.
• Generous hotel discounts.