Assistant Community Manager

About the position

RHP Properties is the nation's largest private owner and operator of manufactured home communities, headquartered in Farmington Hills, Michigan. With over 370 communities across 30 states, RHP Properties is committed to providing accessible and affordable housing. The company values its employees, offering regular training, advancement opportunities, and fun events to foster a collaborative environment. The Assistant Community Manager position at Orchard Grove in Ann Arbor, Michigan, involves performing administrative duties under the supervision of a Community Manager for 20 hours per week.

Responsibilities

• Greet all customers with a polite, professional demeanor.
• Answer community office telephone calls promptly and professionally, providing requested information for telephone inquiries.
• Develop and maintain community relationships.
• Use Microsoft Office to produce and present documents.
• Assist the Community Manager in entering data into the management software program.
• Assist the Community Manager in completing guest cards and entering lead information in the Link System.
• Maintain all community office files according to company policy, including state and local requirements.
• Inventory, order and verify receipt of office supplies.
• Coordinate maintenance of office equipment to ensure continuous customer sales and service.
• Document telephone conversations, visits, and presentations to maintain existing customers and to build a book of business of potential residents for property management.
• Work in conjunction with the Community Manager in new and used home sales.
• Ensure residents' privacy and property preservation.
• Comply with Federal, State, and Local regulatory requirements to protect the interest of the company and to avoid discrimination of residents, vendors and team members.
• Perform other duties as assigned.

Requirements

• A minimum of 1-year general office experience required; 1-year sales experience preferred, occasionally required.
• High School Diploma or GED required.
• Excellent customer service skills.
• Detail-oriented with strong analytical and organizational skills.
• Ability to multitask and be a team player in a fast-paced environment.
• Working knowledge of Microsoft Office, specifically Excel, Word, and Outlook.
• Ability to lift up to 25 pounds.
• Valid operator's license, maintenance of a good driving record at all times, and insurability under the Company's policy at all times.

Benefits

• Competitive compensation plus eligibility to earn commissions and bonuses
• Short-term and long-term disability
• Life insurance
• Flexible spending account
• 401K with company match