Assistant Community Manager

About the position

The Assistant Manager supports the management of all physical and financial aspects of the community. This role involves effective communication with residents and coworkers, assisting in community operations, and supporting the Community Business Manager in managing staff and overall operations. The Assistant Manager is also responsible for investigating and resolving resident complaints, utilizing company software for documentation, and may create and manage social media content to enhance customer engagement. Additionally, the role may involve cleaning community units and clubhouse areas, while ensuring compliance with relevant laws and policies.

Responsibilities

• Communicates effectively and professionally with all residents and coworkers while promoting a team environment
• Assists in all community operations including monitoring and enforcing all policies and procedures
• Supports the Community Business Manager in the management of all community staff and overall operations
• Investigate and resolve resident complaints concerning the community or their home, other residents or visitors and inspect community units on a regular basis to determine repairs or maintenance as needed
• Assist in utilizing all company software in an accurate and timely manner for any potential resident documentation
• May be responsible for creating and managing social media content on multiple social media platforms to build an audience and ensure customer engagement
• Coordinate and execute prospect and resident experience strategies
• May be responsible for cleaning, including community units and clubhouse areas
• Absorbs and complies with laws/policies regarding Federal, State and Municipal Fair Housing Laws, State Tenant Landlord Act, and the Federal and State Safety Regulations

Requirements

• High school diploma and one to three years of related experience
• Open availability to work weekends
• Safely and legally operate an automobile and golf cart
• Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals
• Ability to interpret and retain a variety of instructions furnished in written, oral, and electronic form
• Current driver's license with minimal violations is required. Current coworkers may be required to obtain additional licenses such as CPR

Benefits

• Competitive pay
• 401-K
• Health Insurance
• Dental/Vision insurance
• Paid time off
• Paid vacation days
• Sick Pay
• Paid time off for community volunteering
• Employee Assistance Program
• Employee Referral program
• Employee appreciation events