Assistant Director, IT

University of Rochester • Rochester, NY

429d • $108,483 - $162,725

About The Position

The University of Rochester is seeking an Assistant Director to support operations within the University IT Management Team. This role involves delivering reports, customizations, security configurations, and data integrations for the Workday platform. The Assistant Director will provide leadership, operational oversight, and strategic direction for University-wide information systems and services, ensuring high levels of customer service and managing process improvements.

Requirements

• Bachelor's degree in Computer Science, Business, Data Science, Engineering, Finance, or Instructional Technology required
• Master's degree preferred
• 5 - 7 years of related experience, preferably 3-5 years in a supervisory capacity
• Expertise with technology in the respective area(s)
• Experience building programs that deliver long-term success
• Ability to learn new technologies quickly
• Ability to apply AGILE methodologies to solve problems and deliver solutions
• Excellent verbal and written communication skills
• Ability to translate user needs into solution requirements
• Ability to lead a team to produce valuable results
• Ability to provide on-call support as required
• Ability to handle multiple tasks and meet deadlines
• Exceptional customer service skills

Nice To Haves

• Experience with Workday ERP solution
• Knowledge of project management methodologies
• Familiarity with budget management and financial tracking

Responsibilities

• Provides direction for a team of professional staff supporting the respective Lines of Business (LOBs)
• Develops, models, monitors, and enforces University and Organization standards and values
• Directs, recruits, and evaluates departmental team members, providing day-to-day oversight of the respective LOBs
• Allocates personnel and manages temporary team resources to meet service level agreements
• Motivates team members to achieve organizational excellence
• Plans and implements staff training programs
• Contributes to continuous process improvement initiatives and refinement of service offerings
• Maintains responsibility for the 24-hour operation of University information systems and services
• Reviews and approves all routine IT activities that could impact user services
• Works independently with users and support teams to integrate technology tools
• Negotiates software agreements and service contracts
• Leads projects based on area of expertise
• Develops project plans and resource estimates
• Provides leadership for IT projects, such as the development of the IT Annual Report
• Participates in Manager-on-Call (MOC) rotation and serves as escalation to IT Leadership

Benefits

• Competitive salary range of $108,483.00 - $162,725.00
• Comprehensive health insurance
• Retirement savings plan
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree