Assistant Director of Rooms

About the position

The Assistant Director of Rooms is responsible for ensuring the operation of Housekeeping and Front Office team is attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Responsibilities

• Provide leadership to all Rooms Division personnel, including coaching, counseling, and disciplinary actions.
• Collaborate with the Human Resources team in recruitment and hiring of Rooms Division staff.
• Ensure training for all Rooms Division personnel, with a focus on developing team members' skills, especially in Housekeeping operations.
• Maintain professional relationships and open communication with other departments.
• Ensure adherence to Housekeeping and other Rooms Division SOPs.
• Oversee and monitor guest services to ensure guest satisfaction and ensure maximum room revenue.
• Conduct daily department tours to greet employees, solicit feedback, and ensure cleanliness and maintenance standards.
• Monitor and control expenses, including labor, supplies, and materials, to ensure budget compliance.
• Assist in the creation and monitoring of departmental budgets.
• Prepare and review monthly reforecasts and financial reports.
• Monitor labor expenses, employee schedules, and ensure compliance with departmental productivity goals.
• Lead the Rooms Division meetings, including regular performance reviews and goal-setting sessions.
• Ensure compliance with guest recognition programs and provide VIP treatment for special guests.
• Coordinate major projects such as renovations, capital expenditures, and equipment changes.
• Ensure that Housekeeping maintains high cleanliness and maintenance standards.
• Participate in operational forecasting and budgeting for revenue and occupancy management.
• Be knowledgeable of the current corporate marketing programs and ensure staff are familiar with and capable of implementing corporate programs.
• Regularly monitor all aspects of room operations, from Front Desk to Housekeeping.
• Ensure the overall guest satisfaction and quality of service in all Rooms Division departments.
• Take on other responsibilities as assigned by the Director of Rooms.

Requirements

• At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Minimum 3-5 years of rooms leadership experience in an upscale or luxury hotel environment.
• At least 1 year experience as a department head in a hotel rooms division.
• Strong housekeeping background is highly preferred.
• Proven leadership skills with a track record in guest satisfaction, team engagement, and financial performance.
• Exceptionally organized, with the ability to manage multiple priorities in a fast-paced setting.
• Flexible and able to support a 24-hour operation, including peak and emergency situations.
• Must be proficient in Windows, Company approved spreadsheets and word processing.