Assistant Facility Manager

Sp Plus - Austin, TX

Full-time

Austin, TX

Personal and Laundry Services

About the position

The Assistant Facility Manager plays a crucial role in the day-to-day management of parking operations at the assigned location, ensuring that all activities are conducted within the contractual guidelines specific to that site. This position is integral to fostering strong client relations and promoting a professional image of the business. The Assistant Facility Manager will engage in various programs aimed at improving client and customer satisfaction, while also participating in the development of financial and operational goals for the property. In addition to overseeing daily activities, the Assistant Facility Manager will supervise frontline staff, including cashiers, valet attendants, and maintenance porters. Responsibilities include ensuring appropriate customer interactions, processing bank deposits, preparing month-end reports, auditing daily cashier shift reports, and managing staff schedules. The role also involves hiring and training new staff, reviewing damage claims, disbursing petty cash, and assisting in the preparation of the annual budget. The Assistant Facility Manager will also be responsible for maintaining and repairing parking equipment, reporting any accidents or safety hazards to the Facility Manager, and assisting with general maintenance tasks as needed. A thorough knowledge of the garage layout, major streets, landmarks, and freeways in the area is essential for effective management and customer service. This position requires adaptability to changes in the work environment and the ability to handle unexpected events efficiently.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations.
• Ensure appropriate customer interaction and supervise the completion of all evening closing reports.
• Process bank deposits and schedule staff.
• Supervise frontline staff including cashiers, valet attendants, and maintenance porters.
• Prepare month-end reports and audit daily cashier shift reports.
• Monitor and check time cards, hire and train frontline staff.
• Review damage claims and disburse petty cash.
• Assist in the preparation of the annual budget.
• Courteously assist customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards, or any unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Have thorough knowledge of all areas of the garage and major streets, landmarks, and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Requirements

• High School Graduate.
• A minimum of six months of parking experience preferred.
• Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Strong customer orientation and positive attitude.
• Ability to speak clearly, listen, and respond well to questions.
• Ability to write clearly and informatively, and read and interpret written information.
• Adaptability to changes in the work environment and ability to deal with change, delays, or unexpected events.
• Exhibit sound and accurate judgment.