Assistant Facility Manager

Sp Plus - Sarasota, FL

Full-time - Entry Level

Sarasota, FL

Personal and Laundry Services

About the position

The Assistant Facility Manager plays a crucial role in the day-to-day management of parking operations at the Sarasota Airport location. This position is integral to ensuring that all operations are conducted within the contractual guidelines specific to the location, while also fostering strong client relations and promoting a professional image. The Assistant Facility Manager is expected to engage actively in programs aimed at improving client and customer satisfaction, as well as contribute to the development of financial and operational goals at the property level. In this role, the Assistant Facility Manager will assist in managing various daily activities, which include supervising frontline staff such as cashiers, valet attendants, and maintenance porters. Responsibilities also encompass ensuring appropriate customer interactions, completing evening closing reports, processing bank deposits, scheduling staff, preparing month-end reports, auditing daily cashier shift reports, monitoring time cards, and hiring and training new staff. The Assistant Facility Manager will also be responsible for reviewing damage claims, disbursing petty cash, and preparing the annual budget. Customer service is a key component of this position, as the Assistant Facility Manager will be expected to courteously assist customers with any inquiries they may have. Additionally, the role involves assisting in the maintenance and repair of parking equipment and performing general maintenance tasks as directed by the Facility Manager. Reporting any known accidents, safety hazards, or unusual occurrences to the Facility Manager is also a critical responsibility. The Assistant Facility Manager should have a thorough knowledge of the garage areas and the major streets, landmarks, and freeways in the vicinity. This position may require flexibility in working hours, including the possibility of working second or third shifts and weekends, depending on the location's needs.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations.
• Ensure appropriate customer interaction and supervise the completion of all evening closing reports.
• Process bank deposits and schedule staff.
• Supervise frontline staff including cashiers, valet attendants, and maintenance porters.
• Prepare month-end reports and audit daily cashier shift reports.
• Monitor and check time cards, hire and train frontline staff.
• Review damage claims and disburse petty cash.
• Prepare the annual budget and assist with cleanup of debris, water, oil spills, etc.
• Assist Facility Manager with other duties as needed.

Requirements

• High School Graduate.
• A minimum of six months of parking experience preferred.
• Must possess a valid state-issued driver's license with current address and acceptable driving record.
• Strong oral communication skills; speaks clearly and listens effectively.
• Written communication skills; able to write clearly and interpret written information.
• Strong customer orientation and positive attitude; able to respond to service requests courteously and professionally.
• Ability to adapt to changes in the work environment and deal with unexpected events.
• Exhibits sound and accurate judgment.