JLL - San Francisco, CA
posted 5 months ago
As an Assistant Facility Manager at JLL, you will play a crucial role in supporting the Facility Manager in delivering services that ensure the effective operation and maintenance of the property. This includes a wide range of responsibilities such as customer and client services, financial management, facility maintenance, procurement, and supplier management. Your primary goal will be to develop and maintain strong client relationships with key representatives, aligning with their corporate real estate goals and objectives. You will be responsible for ensuring client satisfaction through the delivery of Facility Management services and implementing support programs aimed at enhancing customer satisfaction. In this role, you will also be tasked with supporting compliance with Jones Lang LaSalle's minimum audit and compliance standards in facility management, financial management, and operational policies and procedures. You will monitor site Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) on a monthly basis to identify potential challenges and plan corrective actions accordingly. It will be essential to enforce all company policies and training requirements regarding safe and efficient operations and work practices, as well as to implement and monitor hazard control and team safety practices to ensure compliance with local codes and regulations. Collaboration and teamwork are vital in this position, as you will work closely with the account team to drive the development and implementation of Integrated Facility Management (IFM) best practices and innovations. Additionally, you will support work order management for in-house staff and vendors as necessary, and assist with facility soft services such as meeting preparations, conference room reservations, food services, parking, vending, and badging. You may also be assigned any other duties and tasks as required.