Assistant Facility Manager

JLL - Palo Alto, CA

Full-time - Entry Level

Remote - Palo Alto, CA

Real Estate

About the position

As an Assistant Facility Manager at JLL, you will play a crucial role in supporting the Facility Manager in delivering essential services to operate and maintain properties effectively. This position involves a variety of responsibilities, including customer and client services, financial management, facility maintenance, procurement, and supplier management. You will be instrumental in developing and nurturing client relationships with key representatives, ensuring that their corporate real estate goals and objectives are met. Your efforts will directly contribute to maintaining high levels of client satisfaction through the delivery of Facility Management services and support programs designed to enhance customer experiences. In this role, you will be responsible for ensuring compliance with Jones Lang LaSalle's minimum audit and compliance standards across facility management, financial management, and operational policies and procedures. You will monitor and strive to meet or exceed site Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), identifying potential challenges and planning corrective actions as necessary. Your commitment to enforcing company policies and training requirements will be vital in promoting safe and efficient operations and work practices. Collaboration and teamwork are essential in this position, as you will work closely with the account team to drive the development and implementation of Integrated Facility Management (IFM) best practices and innovations. You will also support work order management for in-house staff and vendors, ensuring that all facility soft services, such as meeting preparations, conference room reservations, food services, parking, vending, and badging, are executed efficiently. Additionally, you will be expected to perform any other duties and tasks assigned to you, showcasing your adaptability and commitment to the team's success.

Responsibilities

• Assist the Facility Manager in the delivery of services to operate and maintain the property.
• Maintain client satisfaction with delivery of Facility Management services and support programs.
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management, and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPI's) and monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensuring compliance with local codes and regulations and Jones Lang LaSalle operations standards.
• Demonstrate strong collaboration and teamwork within the account team, driving the development and implementation of IFM best practices and innovations.
• Support work order management for in-house staff and vendors as necessary.
• Support facility soft services such as meetings preparation, conference room reservations, food services, parking, vending, and badging.
• Perform any and all other duties and tasks assigned.

Requirements

• Bachelor's degree
• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
• Excellent customer, computer, managerial, verbal and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems (mechanical and electrical systems)

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available