About the position
Paradies Lagardere, established in 1960, is a family-owned business based in Atlanta, operating over 950 stores in more than 100 airports across the United States and Canada. Recognized as the "Best Airport Retailer" for 25 consecutive years by World Airport Revenue News, Paradies Lagardere has extensive experience in managing both local and national brands, including CNBC, PGA TOUR, Brooks Brothers, Brighton Collectibles, Harley Davidson, Pandora, and Spanx. The company operates in more airports than any other retail concessionaire. The ideal candidate for this position will possess retail and sales experience, along with a strong desire to join an exciting, energetic, and trend-setting airport concessionaire. This role is crucial in driving the company's key performance metrics by delivering an exceptional customer store experience through effective management of associates.
Responsibilities
- Motivate team through the company's vision and direction to encompass core values
- Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
- Lead and inspire a great customer service culture by recognizing and rewarding team members
- Build relationships with peer and upper management
- Recruit, hire, develop and retain top sales talent for the stores to ensure excellent staffing levels
- Train and continuously develop teams
- Provide consistent performance feedback to team members
- Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
- Ensure that all visual directives are executed seamlessly
- Direct and execute strategic merchandising to maximize sales and presentation standards
- Partner in the location's execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
- Collaborate with General Manager and District Manager/Regional Director to execute the location business plan that drives results and maximizes business opportunities
- Achieve predetermined financial budgets including payroll containment
- Drive the company's brand loyalty through demonstrating sales leadership, coaching, and connecting with the customer experience
- Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
Requirements
- Strong analytical, prioritizing, interpersonal, problem-solving, and planning skills
- Strong verbal and written communication skills
- Collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Ability to work a flexible schedule, including holidays, nights, and weekends
