Assistant General Manager - Chicago OHare Airport

HMSHost-posted about 1 year ago
$63,327 - $72,374/Yr
Full-time • Mid Level
Chicago, IL
Food Services and Drinking Places
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The Assistant General Manager (AGM) at Chicago O'Hare International Airport is responsible for assisting branch management in executing restaurant operations, ensuring high operational standards, and managing day-to-day activities of associates. The AGM plays a key role in maintaining cleanliness, staffing, and compliance with company policies while promoting HMSHost as an employer of choice.

  • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures.
  • Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
  • Interviews job candidates and makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
  • Promotes HMSHost as an employer of choice within the local community.
  • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
  • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale.
  • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
  • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
  • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures.
  • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
  • Actively ensures all associates take all mandated rest breaks and meal periods.
  • Ensures display areas are appropriately clean, stocked, and visually appealing.
  • Ensures all equipment is in good working order.
  • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times.
  • Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
  • Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety.
  • Places orders for individual units, receives goods, processes invoices.
  • Ensures that the company has the most current contact information for all associates working in the restaurant.
  • Minimum of 6 years food and beverage, cash handling, and customer service experience.
  • Minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen.
  • Ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
  • Commuter assistance
  • Paid holidays
  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Paid time off
  • Employee assistance program
  • Vision insurance
  • 401(k) matching
  • Employee discount
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