Assistant General Manager

About the position

The Assistant General Manager is responsible for carrying out Active Wellness's commitment to service its members in the best fitness environment possible with the friendliest staff, most educated members, cleanest facility, most ethical business practices and state of the art equipment. This person is responsible for helping the General Manager with the daily operations of the club. The Assistant General Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness. This person is responsible for the hiring and managing of staff to ensure our overall mission. We implement member retention efforts by maintaining a high level of cleanliness and attention to detail to accomplish our objective of running a top notch facility in our community.

Responsibilities

• Assist in overseeing the site's staff, operations, financial reporting and programs/services for the client company's employees.
• Ensure legendary customer service, spotless club environment, and friendly, knowledgeable staff.
• Supervise the Housekeeping team and overall maintenance of the facility.
• Handle operational ordering of all supplies both maintenance and housekeeping, within budget guidelines.
• Resolve member and employee issues.
• Be responsive to member feedback including managing member feedback platform.
• Audit daily Opening, Closing and Facility Checklists.
• Create and maintain shift schedules and duties for select departments.
• Complete daily, monthly and quarterly Operational Standards Evaluations.
• Conduct new employee and quarterly staff safety trainings.
• Administer emergency care to members and guests in need of assistance.
• Work as a TEAM with all other departments.
• Manager On Duty shifts to include every other weekend and evening shifts.
• Train new staff and continually grow existing staff to their most potential.

Requirements

• 2 years of management experience in hospitality/fitness or related industry.
• Experience in fitness and wellness environment.
• Excellent communication skills, leadership and management skills.
• Customer service oriented, results oriented.
• Basic computer skills, ability to multi-task.
• Experience in leading a team and commitment to fitness industry.
• 2-year college degree or equivalent education and experience.
• Must be detail oriented, organized and highly responsive with a commitment to customer service.
• Strong verbal communication skills.
• AED/CPR/First Aid Certified.
• Proof of citizenship or legal status.

Benefits

• Full Time position
• Salary range of $65,000.00 - $70,000.00 per year