Assistant General Manager

About the position

The Holiday Inn & Suites located in Astoria Oregon is looking to add to our hospitality family! This hotel has a perfect view that sits right on the waterfront under the famous Megler Bridge in Astoria. We are looking for a passionate individual who would like to come begin a career in the hospitality industry! Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

Responsibilities

• Actively contribute to the overall operation of the hotel, providing strong leadership.
• Influence and account for cost structure, quality standards, culture, and guest satisfaction.
• Assist the General Manager in leading, supporting, and clearly communicating goals and expectations.
• Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors.
• Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures.
• Conduct regular department meetings.
• Manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
• Respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Manage the sourcing, interviewing, culture training and ongoing development of each department.
• Prepare weekly schedules for all departments.
• Assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Participate in the sales efforts and processes at the hotel, when required.

Requirements

• Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience.
• Two to four years’ experience in hospitality industry (required), five to seven years’ experience (preferred).
• Previous supervisory experience (required). Previous hotel 'brand' experience (preferred).
• Possess advanced knowledge of hospitality industry and business management fields.
• Basic to advanced knowledge of labor analysis and monthly financial analysis.
• Knowledge of sales process, client base, and general market knowledge.
• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis.

Nice-to-haves

• Ability to speak other languages (desired).
• Knowledge of brand operating systems (preferred).

Benefits

• Travel Perks
• Optional Daily Pay
• Flexible Schedules
• Health/Life Insurance
• 401k
• Paid Time Off
• Dental/Vision
• Employee Assistance Program
• Referral Program