Assistant Manager - IT

About the position

As an Assistant Manager, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Plant BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT DM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Responsibilities

• Oversee the management of IT infrastructure, including datacenters, cloud services, and network infrastructure (LAN, WAN, SDWAN).
• Ensure the reliability, scalability, and security of IT systems and infrastructure.
• Manage the Plant IT team/resources in Dholera Manufacturing location.
• Act as a point of contact for End Users and Internal teams for IT related topics.
• Ensure the Ticket Management, Ticket Triage and Escalation.
• IT Asset Management on Summit AI tool.
• Understanding of MES [Manufacturing Execution System].
• Understanding of Industrial assets, e.g Barcode / Label Printers, RF Scanners.
• Provide Infrastructure support/delivery onsite, maintain Governance and security onsite.
• Collect and manage the demand business requirements for factory/office. Provide IT Build project management.
• Provide a first line support and governance for applications.
• Ensure Machine Connectivity with network core switches.
• Manage specific applications and vendor coordination on software and network connectivity.
• Factory/Site IT Site Delivery Managers- Work Onsite to the site or factory your assigned to full time.
• Living Renew's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Flexible to own any IT project/task.

Requirements

• 5 to 6 years of experience in IT Operations, Project implementation and IT Support.
• Experience in IT Operations, IT Projects, User Management, Production support, IT Audits, Vendor Management, SLA Management.
• Flexibility to manage multiple shifts of IT resources in a factory environment.

Nice-to-haves

• BE, B.Tech, MCA.
• ITIL, MCSE, CCNA Certifications etc will be an advantage.