Assistant Manager - Kelly Cullen Community

Tenderloin Neighborhood Development-posted 11 months ago
$25 - $28/Yr
Full-time • Entry Level
San Francisco, CA
501-1,000 employees
Social Assistance
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The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well-run and well-maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager. The Assistant Manager must work well with the on-site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

  • Perform supervisory, administrative, and management tasks in the absence of the General Manager.
  • Aid or conduct new resident lease orientations, certifications, and responsibilities.
  • Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by General Manager and Compliance.
  • Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
  • Manage, Interview, and prepare the Initial and recertification process of tenants' income and family composition.
  • Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
  • Coordinate maintenance work orders.
  • Inspect apartments and grounds for maintenance and repair needs.
  • Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
  • Submit the required internal and external reports.
  • Collaborate and partner with internal and external partners to ensure the property's success.
  • Manage the day-to-day administration of the property office.
  • Collect rent and account for monies collected.
  • Prepare and Complete resident Initial and re-certifications.
  • Manage tenant relations effectively.
  • Directly supervise desk clerks.
  • Experience in serving diverse, low-income, and multi-ethnic communities with respect and empathy.
  • Self-motivated and capable of solving problems independently.
  • Proficient in verbal and written communication skills.
  • Able to handle pressure situations with calmness and professionalism.
  • Demonstrated knowledge of Microsoft Office programs such as Word, Excel and Outlook.
  • Familiarity with the general management of subsidized housing programs.
  • 6 month- 1 year Experience in affordable programs completing Income Certifications.
  • Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.
  • Minimum of 1 year of supervisory experience.
  • Certified HUD, Tax Credit Specialist, Low Income Tax Income (LIHTIC) designations and/or equivalents.
  • Knowledge of Section 8 Housing Assistance Program practices and principles.
  • Prior experience working in affordable housing, nonprofit residential property management.
  • Property Management Software (Yardi, Boston Post, OneSite) knowledge.
  • Knowledge and understanding of budget management and facilities issues.
  • Knowledge of building systems, property management, and housing quality standards.
  • Certification or knowledge of high-rise fire safety guidelines.
  • Knowledge and experience with TRACS software (if applying to a HUD building).
  • Experience/Familiarity with the Tenderloin Neighborhood.
  • Experience in conflict resolution, crisis intervention, resident relations.
  • Knowledge of substance abuse and homelessness issues.
  • Ability in a language other than English (ex. Spanish, Chinese, Tagalog, etc.).
  • Full-Time employment
  • Competitive hourly pay range of $25.00 - $28.00
  • Day shift schedule from Monday to Friday, 8:00 am - 4:30 pm
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